AI Receptionist
AI receptionist for law firms
Legal enquiries are among the most expensive clicks in search. Sending them to voicemail is the costliest thing a firm does.
The problem
What a missed call costs you
Someone calling a lawyer has usually just had something go wrong, and they are calling several firms in one sitting. The firm that answers and books a consultation gets the matter. Legal search terms are also some of the most expensive in advertising, so an unanswered call is not just lost revenue — it is acquisition cost already spent.
The pattern is well documented across service businesses: a large share of inbound calls go unanswered, and most callers who reach voicemail never call back. They call the next result instead. That is the entire problem an AI receptionist solves — not clever conversation, just the fact that it always answers.
The calls it handles
Briefed on the conversations a law firm actually has, not a generic script.
New matter enquiries
The agent runs your intake questions in order, establishes the case type and whether it is something the firm takes, and books a consultation with the right attorney.
Out-of-hours and weekend calls
Arrests, accidents and emergencies do not observe office hours. Calls are answered and either booked or escalated by your rules.
Screening and routing
Not every caller is a client you want. The agent gathers enough to route the matter to the right practice area, or to decline politely where it is outside what the firm handles.
Existing client calls
Status questions and document chasing routed to the right paralegal instead of interrupting a partner.
Intake
What it collects before booking
The details your team would ask for, gathered consistently on every call so the job arrives ready to schedule rather than needing a call back.
- Case type and a plain-language description of what happened
- When it happened, and any deadline or court date already set
- Opposing party name, for a conflicts check before anything is booked
- Whether they have spoken to another firm about the matter
- How they found the firm, so you can see which channels produce clients
- Preferred consultation time and contact method
Process
How we would build it
No discovery phase that bills for months. The first call is free and the proposal is fixed before anything is built.
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Discovery call
Thirty minutes on how work reaches you today and where it stalls. You leave with a clear view of what is worth automating first, whether or not you hire us.
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Written proposal
A fixed scope, a fixed price and a timeline, in writing, before any work begins. If we think a smaller piece would prove the value faster, we propose that instead.
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Build and integrate
We build against your real stack and your real data, not a demo environment. You see progress as it happens rather than at a reveal.
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Test with live traffic
Nothing takes over a customer conversation until it has been tested against how your enquiries actually arrive. We start narrow and widen once it holds.
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Measure and adjust
Reporting on the numbers that matter — calls answered, enquiries qualified, time saved — and adjustments based on what the data shows.
FAQ
AI receptionists for law firms, answered
If something is not covered here, ask us on the call — a straight answer costs you nothing.
Can it run a conflicts check?
It captures the details a conflicts check needs — party names, matter type, dates — and flags them before a consultation is confirmed. The check itself stays with your team, because clearing a conflict is a professional judgement and not something we would automate.
Will it give legal advice?
No. It is explicitly instructed not to, and it says plainly that it cannot. It collects information and books time with an attorney. This is scoped carefully during the build because the boundary matters more here than in any other vertical we work in.
What about confidentiality?
Intake details are stored in systems you control with access limited to your firm. We scope retention, access and any jurisdiction-specific obligations before going live. If your bar association or insurer has requirements about third-party intake, raise them at the start and we will build to them or tell you honestly that we cannot.
Can it decline matters we do not take?
Yes, and it is one of the more valuable things it does. You give it the criteria — practice areas, minimum case value, jurisdictions — and it declines politely and consistently, which protects attorney time and gives the caller a faster answer than a week of phone tag.
Stop losing law firm calls
Tell us what your phones do on a bad day. You will get a written reply within one business day, and an honest answer if an AI receptionist is not the right fix.
Or reach us directly: contact@simplygood.cc (945) 206-0871